Last modified 17 years ago
Last modified on 09/25/08 17:11:03
Analysis
This task includes maintaining the issue tracker.
Overview
- Maintain the issue tracker regularly;
- Delete, fix, group, etc - tickets.
- Make sure tickets are up to date and generally correct.
- Define and create useful Reports;
- Review existing tickets.
- Look for duplicate issues and remove them.
- Look for unassigned tickets and assign them.
- Send reminders to owners of tickets without progress (look for comments that contain "estimate" "this will be fixes after" "this can't be fixed" etc.)
- Notify the team if the count of non-closed tickets is huge (in process of work we should consider what "huge count of tickets" mean.
- Notify the team for other issues you consider abnormal.
Task requirements
- Issue Tracker should be well organized.
- Issue tracker should be up-to-date.
- Issue tracker should be fully consistent.
Task Result
- An easily maintainable tracker.
Implementation idea
- Review all reports.
- Review all tickets.
- Review owners of tasks.
- Review components.
- Create Severities.
How to demo
- Open http://asteasolutions.net:7080/sophie2
- Click on 'View Tickets' in the main tab-bar.
- Use reports to browse reports.
- Explain the different reports.
Design
Check the Overview requirements.
- Review all reports.
- Review all tickets.
- Review owners of tasks.
- Review components.
- Create Severities.
Implementation
Testing
Log
