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= User Bug Tracking =

(This might be related to [wiki:SCS_ISSUE_TRACKER_MAINTENANCE_R3 SCS_ISSUE_TRACKER_MAINTENANCE_R3] but I assume this will be a later revision; right now that task focuses on how developers work with issues, and this is mostly about how users deal with issues.)


== Boyan's comments ==

Here are my comments on bug tracking (and support in general). I'll try to be short in order not to bother you:

 * The user should have the option to disable automatic bug reporting. Some users don't like to see an error report every time something bad happens.
 * The user's email should be kept so that it doesn't have to be entered every time. We should not allow anonymous reports.
 * The bug report form should be really simple.
 * While providing ability to enter trac tickets, it is probably a good idea to have a simple form for bug reporting on the site as well. Regular users can be scared by the New Ticket form.
 * We should provide anti-bot (anti-spam) filters in Trac. We already have some tickets added by bots.
 * It is a good idea to have a Support discussion forum. However, the current forum should be improved a lot - it is now practically unusable.
 * Some kind of live chat also seems reasonable, no matter whether we use Skype or not. However, Skype public chats are probably a good solution. 
 * We might want to provide the good old support@sophie2.org mail for problems. I'm not sure whether this is actually a good idea.